Something Happened and Your Pin isn’t Available? 7 Solutions

Do you get an error message saying that your PIN isn’t available when you try to log in with it on a Windows 11 or 10 computer?

If you use Windows 11 or 10, you may have used a PIN instead of a password to log into your computer to make it faster and safer. A PIN is a set of numbers and letters you choose and make up yourself.

You may also see a different form of the problem message: “something happened and your pin isn’t available (status: 0xc000006d)”.

How to Fix Something Happened, and Your Pin isn’t Available Windows 10?

You can easily fix the mistake by using the methods in this guide.

Something Happened, and Your Pin isn’t Available?

You will run into If there is a problem with the PIN service, something happens, and Your Pin isn’t Available on Windows 11. Why Steam Won’t Open? Here are 11 Easy Ways to Fixed

The Require Windows Hello sign-in for Microsoft Accounts setting on your device would also need to be turned on for you to sign in without any problems. But if any services are turned on, like Diagnostic Startup, this would turn off the setting and cause PIN unavailable messages.

Solution 1) Perform a System Restore

Before making any big changes, like loading updates, Windows would set up automatic system restore points. Before doing anything important on your system, you can also set up your system recovery point. So, if you need to, you can use these restore points to take your system back to a time when it worked well and didn’t have any problems.

Here are some steps to use the restore point to fix your machine.

  • On the screen where you sign in, click the Power button in the bottom left.
  • Hold down the Shift key and click the Restart button. If you are asked to agree, click Restart anyway to keep going. Make sure to hold down the Shift key until your computer restarts.
  • Next, press the Troubleshoot button in the System Recovery area.
  • Next, click on Options for advanced users.

Something Happened and Your Pin isn't Available? 7 Solutions

  • Then, choose System Restore.

Something Happened and Your Pin isn't Available? 7 Solutions

  • Now, your PC restarts in the setting of System Restore.

Something Happened and Your Pin isn't Available? 7 Solutions

  • Choose your user account from the screen that says, “Choose an account to continue.”
  • Enter your password and then click Continue. If you don’t have a password for your user account, you can click Enter to move on.
  • Choose the most recent restore point on the next System Restore screen and click Next.

Follow the steps shown on the screen to finish the system repair. Now, your computer will restart, and you can try to sign in with your PIN to see if the mistake happens again.

Solution 2) Reset Your PIN

Follow these steps to change your PIN if you have a secure internet connection and a Microsoft account on your computer. So, with the new PIN, Windows 11 won’t bother you. Your PIN isn’t available because something went wrong. Click to set up your PIN again; a mistake.

  • Click on Set up my PIN when you immediately see the problem message.
  • If you’ve set up two-step verification for your Microsoft account, type in your account information and move on to the next step in the verification process.
  • Then, click Continue to move forward with the reset choice.
  • Next, please put in your new PIN, enter it, and click OK to confirm.
  • On the screen where you sign in, click “Set up my PIN.”

Solution 3) Log in with the Account Password

If you use both the PIN and the password to get into your system, use the password to get in and then change your PIN to fix the problem. You can use this answer whether you have a local or Microsoft account.

But make sure that the Only accept Windows Hello sign-in for Microsoft account on this device setting on your PC is not turned on. If it is, this method cannot be used.

  • On the lock screen, go to Sign in and click on the keypad button to sign in with the password.
  • Enter your username and password to get into your account.
  • Then, go to Settings and click on Accounts.
  • Next, choose one of the ways to sign in.
  • For Windows 10, choose Windows Hello (PIN); for Windows 11, choose PIN (Windows Hello).
  • Now, get rid of the PIN that’s already on your PC. The PIN is taken away when you type a password to confirm your account password.
  • Then, click Add or Set up, type in your password, and set up a new PIN.

Solution 4) Delete the NGC Folder

In the NGC area, your Windows PC stores the information it needs to set your PIN. If this folder is fixed or correct, you can only use your PIN to log in. Follow the steps below to try deleting the NGC folder.

  • To open Windows Explorer, press the Windows and E keys simultaneously.
  • Next, click on the View tab and click on the Hidden Things option in the Show/Hide part.
  • Next, in File Explorer, go to the following location.
  • Then, look for and right-click on the NGC folder.
  • Click the Delete button next.

Solution 5) Disable Fastboot and Enable TPM in BIOS/UEFI

Fastboot is like a program that uses the information in your computer’s cache to help it start up faster than normal. But if this cache is broken, you may get the problem message “Something went wrong and your PIN isn’t available.” In the same way, TPM (Trusted Platform Module) uses encryption keys to lock your device and protect sensitive information like your PIN. You will get the same mistake if this chip is turned off.

Depending on who made your chipset, you can access the BIOS/UEFI settings by pressing the F2/F10/F11/F12/DEL keys while your PC boots up. You are using a newer model, and you can also sign in to your BIOS/UEFI settings using Windows restore tools.

No matter what, follow these steps when you are in the BIOS/UEFI settings.

  • Go to the Boot settings and look for the “Fast Boot” or “Quick Boot” choice. Click it to turn it off.
  • Start your computer up again and try to sign in with your PIN.
  • If you’re still having trouble, go back to your BIOS.
  • Then, click on the “Security” tab and look for “Change TPM (TCM) State.”
  • If TPM is turned off, click on the setting to turn it on.
  • Now, turn off your computer and sign in again.

Solution 6) Uninstall the Latest Update

Something happened, and your PIN isn’t available. A new update on your computer could cause Windows 11. To fix the problem, try removing any new changes on your PC.

  • Go to the screen where you sign in and press the Power button in the bottom left corner.
  • Hold down the Shift key and choose the Restart choice. If you are asked to agree, click Restart anyway to keep going. Make sure to hold down the Shift key until your computer restarts.
  • Next, press the Troubleshoot button in the System Recovery area.
  • Then, click on Advanced Options and then Uninstall Updates.
  • Next, press the feature “Uninstall the latest quality update.”
  • After you’ve removed the changes, try signing in with your PIN to see if you still get the problem.

Solution 7) Modify Registry Keys

If you can log in to your computer after following these steps, change the registry keys to prevent the problem from happening again. Do what you’re told.

  • Click the Windows and R keys simultaneously to open the Run box.
  • Then, in the “Run” box, type “regedit” and press “Enter.”
  • Then, in the Registry Editor, go to the following spot.
  • Now, right-click on TestHooks and hit the New button. Then, click on DWORD (32-bit) Value.
  • This new key should be called threshold. Now, left-click it and add its Value Data to be.

Tip: Make sure you have a backup of the information in your Windows Registry files since this process could be risky, and even a small change could affect how Windows works.

Solution 8) Reset PC

Still, if you can’t get in with the PIN, you can try rebooting the PC and removing all the system settings, setup, and passwords. You can choose to delete all your files and reinstall Windows or keep some of them and reinstall Windows. But after this process, you have to reload all the third-party apps.

  • By pressing Windows + I together, you can open the Windows Settings menu.
  • Click on System and then click on Recovery.
  • Then, under Reset this PC, click on Reset PC.
  • On the next screen, pick one of the choices below.
  • Keep My Files eliminates your apps and settings but not your files.
  • To get rid of all of your apps, settings, and files.
  • Follow the steps below to set your device back to factory settings.


In conclusion, it’s not as hard if something happens and you can’t find your PIN. If you know what to do and how to do it, you can fix this error quickly and easily.

We hope that one of our ideas helped you solve the problem.

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